Terms of Service – Elouane

Last updated: November 26, 2025

These Terms of Service (“Terms”, “Agreement”) govern your use of the website and online store operated by Elouane (“we”, “our”, “us”). By accessing or purchasing from our website, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our website or services.

1. About Us

Store Name: Elouane
[Company Name / Legal Entity]
[Street and Number]
[Postal Code, City, Country]
Email: support@elouane.store

We operate an e-commerce store specializing in women's handbags and accessories.

2. Eligibility

By using our website, you confirm that:

You are at least 18 years old, or the age of majority in your jurisdiction.
You have the legal capacity to enter into this Agreement.
You will provide accurate and complete information when placing an order.

3. Use of Our Website

You agree not to:

Use the website for any unlawful or unauthorized purpose.
Interfere with the website’s security, technical operations, or content.
Attempt to gain unauthorized access to our systems or user accounts.
Use automated tools (bots, scrapers) without our explicit permission.

4. Product Information

We make every effort to display accurate product descriptions, colors, photos, and specifications. However:

Colors may vary depending on screen/device settings.
Occasional typographical errors or inaccuracies may occur.

We reserve the right to correct errors, update information, or modify product details at any time without prior notice.

5. Pricing and Availability

All prices are listed in the currency shown on the website and include taxes when legally required (e.g., VAT in the EU). Prices may change at any time. Promotional prices or discounts may be subject to specific conditions.

We reserve the right to limit the quantity of products offered, discontinue collections, and modify prices.

6. Orders and Payment

When placing an order:

You must provide accurate personal, billing, and shipping information.
You authorize us (and third-party payment processors) to charge your payment method.
Your order is not confirmed until you receive an order confirmation email.

6.1. Payment Methods

We use secure third-party payment processors such as Shopify Payments, PayPal, Stripe, Klarna, or others depending on availability. We do not store full payment card details.

6.2. Order Refusal

We may refuse or cancel an order if:

Payment cannot be processed.
Fraud or unauthorized activity is suspected.
The product is unavailable or out of stock.
There is an error in pricing or product information.

7. Shipping & Delivery

Shipping times, countries served, delivery conditions, and customs responsibilities are described in our Shipping Policy. While we make every effort to meet estimated delivery times, delays may occur due to factors outside our control.

7.1. Risk of Loss

The risk of loss passes to the customer once the order is delivered to the carrier, unless consumer protection laws in your country specify otherwise.

8. Returns, Refunds & Cancellation

Our Refund & Return Policy explains in detail your rights under EU/EEA law, including the 14-day right of withdrawal and the 2-year legal guarantee of conformity.

By making a purchase, you acknowledge that you have read and agreed to the terms in our Refund & Return Policy.

9. Intellectual Property

All content on the website — including text, photos, graphics, logos, designs, product images, and digital assets — is the exclusive property of Elouane or its licensors.

You may not:

Copy, reproduce, or distribute content without written permission.
Use our brand name, content, or materials for commercial purposes without consent.

10. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.

We may suspend or terminate accounts that violate these Terms or involve fraudulent activity.

11. Third-Party Tools and Links

Our website may include links to third-party websites or integrate tools such as analytics, payment processors, or social media platforms. We are not responsible for the content, practices, or policies of third-party sites.

12. Limitation of Liability

To the fullest extent permitted by law, Elouane is not liable for:

Indirect, incidental, or consequential damages;
Losses resulting from misuse of our products;
Delays caused by carriers, customs, or external factors;
Technical errors, interruptions, or security breaches caused by third parties.

Nothing in these Terms limits your consumer rights under EU/EEA law.

13. Governing Law

These Terms are governed by the laws of the country where our company is established, without prejudice to the mandatory consumer protection rights applicable in the customer’s country of residence.

14. Changes to These Terms

We may update or modify these Terms at any time to reflect changes in our services or to comply with legal requirements. The latest version will always be published on our website.

15. Contact

If you have questions about these Terms of Service, please contact us:

Email: support@elouane.store
Postal Address: [Company Name / Elouane], [Street and Number], [Postal Code], [City], [Country]

Thank you for choosing Elouane.