Privacy Policy – Elouane

Last updated: November 26, 2025

This Privacy Policy explains how Elouane (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you visit our website, make a purchase, or interact with our services. We operate in compliance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and all applicable data protection laws within the European Union and the European Economic Area (EU/EEA).

1. Data Controller

The Data Controller responsible for processing your personal data is:

Elouane
[Company Name / Legal Entity]
[Street and Number]
[Postal Code, City, Country]
Email: support@elouane.store

If you have any questions about how we handle your data, please contact us at the email above.

2. Personal Data We Collect

We collect different categories of personal data depending on how you interact with our website:

2.1. Information you provide directly

Identification data: name, surname.
Contact data: email address, phone number, billing and shipping address.
Order data: products purchased, transaction details, invoice information.
Support interactions: messages, emails, inquiries.
Account data (if you create an account): login details, preferences.

2.2. Data collected automatically

IP address
Device information (browser, operating system)
Cookies and similar tracking technologies
Browsing behavior (pages viewed, links clicked, time spent)
Approximate geolocation (based on IP)

2.3. Payment data

We do not store full payment information. Payments are processed securely through third-party payment processors such as Shopify Payments, PayPal, Klarna, Stripe, etc. Only limited data (e.g., transaction ID, payment status, payment method type) is stored by us.

2.4. Data from third parties and partners

Shopify (e-commerce platform)
Analytics tools (e.g., Google Analytics)
Marketing platforms (e.g., email services, retargeting tools)
Courier and logistics companies
Fraud-prevention and verification services

3. Legal Bases for Processing (GDPR Article 6)

We process your personal data on the following legal bases:

Contract performance: to process your order, payment, delivery, and support.
Legal obligation: tax, accounting, invoicing, or fraud-prevention requirements.
Legitimate interests: improving website functionality, preventing fraud, ensuring cybersecurity.
Consent: for marketing emails, cookies, and analytics where required.

4. How We Use Your Personal Data

We use your information for the following purposes:

To process and deliver your orders
To communicate with you about your purchase or account
To provide customer support
To manage payments and transactions
To detect and prevent fraud or misuse of our services
To personalize and improve your shopping experience
To send newsletters or promotional materials (only with your consent)
To comply with legal requirements

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure proper site functionality, improve performance, analyze traffic, and personalize content. In the EU/EEA, non-essential cookies (analytics, marketing, personalization) are only activated after you provide explicit consent through our cookie banner.

You can manage or withdraw your cookie preferences at any time via the Cookie Settings link or through your browser options.

6. How We Share Your Data

We may share your data with trusted third parties when necessary to provide our services:

6.1. Categories of recipients

E-commerce platform: Shopify
Payment processors: Shopify Payments, PayPal, Stripe, Klarna (depending on availability)
Shipping partners: postal services and courier companies
Marketing partners: email providers, retargeting platforms
Analytics providers: Google Analytics, Meta Pixel, TikTok Pixel (if applicable)
Fraud prevention tools
IT and hosting providers
Legal and financial services: accountants, auditors, legal advisors

6.2. International transfers

Some service providers may be located outside the EU/EEA. In such cases, we ensure compliance with GDPR through:

EU Commission adequacy decisions;
Standard Contractual Clauses (SCCs);
Additional safeguards when required.

7. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations.

Order and transaction data: retained for legal/tax obligations (typically 5–10 years).
Customer support data: retained for operational purposes (usually up to 3 years).
Marketing data: retained until you withdraw consent.
Cookies: according to their individual duration (see cookie banner).

8. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access – request a copy of your data.
Right to rectification – correct inaccurate or incomplete data.
Right to erasure – request deletion of your data (under certain conditions).
Right to restrict processing
Right to data portability
Right to object – especially to direct marketing.
Rights related to automated decision-making and profiling
Right to withdraw consent at any time.

To exercise any of these rights, contact us at: support@elouane.store.

9. Security of Your Data

We take reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. While no system is completely secure, we follow best industry practices, including encryption, access controls, secure hosting, and HTTPS.

10. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, contact us immediately.

11. Changes to This Privacy Policy

Elouane may update this Privacy Policy to reflect legal changes or improvements to our practices. The latest version will always be published on our website.

12. Contact

If you have questions about this Privacy Policy or your personal data, contact us:

Email: support@elouane.store
Postal address: [Company Name / Elouane], [Street and Number], [Postal Code], [City], [Country]