Contact Information – Elouane

Last updated: November 26, 2025

At Elouane, we are committed to providing clear, accessible, and reliable customer support. If you have questions regarding your order, product information, returns, shipping, payments, or any other inquiry, you can reach us through the contact channels below.

1. Customer Support Email

For all customer-related inquiries, please contact our support team at:

Email: support@elouane.store

Our team typically responds within 24–48 business hours. Response times may be longer during peak seasons or holidays.

2. Business Hours

Monday to Friday: 9:00 AM – 6:00 PM (CET)
Saturday & Sunday: Closed
Public Holidays: Response times may be delayed

3. Postal Address

You may also contact us via postal mail at:

Elouane
[Company Name / Legal Entity]
[Street and Number]
[Postal Code, City]
[Country]

*Please note:* this address is for written correspondence only. Returns must follow the procedure described in our Refund & Return Policy.

4. Order & Shipping Inquiries

For questions related to delivery status, tracking numbers, or shipping times, please include your order number in your message so we can assist you quickly.

5. Data Protection & Privacy Requests

For GDPR-related requests such as data access, deletion, or privacy questions, please contact:

Email: support@elouane.store

6. Press & Business Inquiries

For collaboration, wholesale, influencer partnerships, or media inquiries, please use the same email:

Email: support@elouane.store

7. Response Time Expectations

We strive to respond as fast as possible. Typical response times:

Standard inquiries: 24–48 business hours
Order-related issues: prioritized within 24 hours
GDPR requests: response within 30 days, as required by law

8. Important Notes

We do not offer phone customer support at this time.
All official communication from Elouane will come from @elouane.store emails only.
Always check your spam/junk folder if you do not receive a reply within 48 hours.

Thank you for choosing Elouane. We are here to help with anything you need.